We are stocked in all Myer and David Jones stores across the country and in select retailers.

If you would like to enquire about becoming a stockist, please send us an email at info@mor.com.au with your contact details and where you’re located. Our team will get back to you with more information

Please rest assured that we do not test any of our products on animals.

We are in the process of certifying our products as vegan. While our newer products are developed with vegan ingredients in mind, our older formulas were created before we fully embraced this commitment. As a result, the certification process for these products is taking a bit longer.
While we cannot guarantee that all our formulas are completely free from animal-derived ingredients or by-products, we are working diligently to ensure that all future products meet vegan standards.

We deliver our online orders through Australia Post and provide free shipping to orders over $100. A flat shipping rate of $15 apply for orders under $100. Only standard post with signature required is available at this current stage.
Delivery times will vary depending on your location.

Our dispatch team will strive to ensure next business day dispatch. However, during sales periods or over public holidays, this may not always be possible.

When your order is dispatched, an email will be sent with the tracking information. Please note that tracking information on the Australia Post website may not update immediately.

While we do not allow cancellations due to a change of mind, we will make every effort to accommodate your request if you contact our customer support team at info@mor.com.au. Unfortunately, we cannot guarantee that the order has not been processed; once processed, it is too late for cancellation. Please review your order carefully prior to payment.

We will try our best to help you but unfortunately, we cannot guarantee a change of address once the order is placed, as orders are typically processed quickly to ensure timely deliveries.
Please contact us immediately at info@mor.com.au with your order number and the correct address. You may have to contact Australia Post directly to request a redirection if the order has already been processed.

If you have received the order damaged or something is missing or if there are any issues with the products please contact us immediately by emailing info@mor.com.au with your order number and an image of the products you have received, our team is more than happy to remedy the issue.

We unfortunately do not offer change of mind returns. We are happy to help if there an issue with any of the products. If this is the case, please contact our customer support at info@mor.com.au with your order number.

Unfortunately, after the parcel leaves our warehouse, we largely have no control over the delivery. If there are any issues with the delivery, please contact Australia Post directly with your tracking number.
Please note that any instructions to leave the parcel without a signature will be ignored. All parcels are required to be delivered with a signature upon receipt.

We use a number of high-quality natural fragrance oils within our perfumes, some of these oils will cause the colour to change over time. This is a natural process and is out of our control, and it has no affect to the quality of the fragrance.
As for the scent itself as the fragrance ages, similar to how wine changes flavour over time, the scent will evolve; fresher bottles tend to smell lighter than older bottles.

Some scents are naturally stronger than others, and how each person perceives the fragrance can vary depending on the time of day or the environment you are in or even how it is applied. Some fragrance notes like vanilla and citrus generally project better and smell stronger compared to fresher aqua notes.
Fragrances can also smell slightly different when applied on a tester card versus your skin. Everyone’s skin chemistry is unique and how our skin’s pH level or natural oils interacts with the fragrances will vary, leading to the fragrance smelling different from person to person.

Due to the different ingredients that goes into each of the different products the strength of the fragrance will vary slightly. We do suggest layering different products make the fragrance last longer and smell stronger.

When your candle can no longer be used, you can reuse the vessel by removing the left-over wax and rinsing with hot water. The vessel can then be used as a vase, or to house your make-up brushes, pens or even house a plant in!

Sometimes when the candle is not used as per the directions, excessive heating may cause the glass to crack under the pressure of heat. This may happen especially when there is not much wax left in the jar, causing the glass to overheat. We recommend stopping burning the candle when there are 1/2 inches or 10mm of wax left.

Several reasons can cause the candle to tunnel, the most common is if the candle wasn’t burnt for long enough. We recommend burning the candle until you see that the wax pool is across the entire top of the candle, reaching the vessel edge.
Other common causes may be that the wick has not been trimmed to about 5mm before each burn or there may have been a draft nearby.  

It can take some time before the diffuser oil to fully steep into the reeds, please flip the reed frequently to ensure the best affect.

Currently, we do not offer refills for any of our diffusers.